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Signed in as:
filler@godaddy.com
Guests are required to provide payment details and a deposit to secure the booking.
For Direct Bookings.
For all stays offull payment is taken 7 days prior to arrival using the card given to secure the booking.
Late deals & single night bookings require payment at the point of booking.
Please see your booking confirmation for the terms of payment that relate to your booking.
Third Party Bookings
Bookings made via a 3rd party agent such as Booking.com will be charged in full 30 days prior to arrival or at the point of booking if made less than 30 day prior to arrival and is non refundable or transferable. This is due to the high rates of commission charged by theses agents and the marketing techniques they employ resulting in high cancellation rates.
The price includes accommodation and breakfast. We accept payment by credit & debit cards.
As we are a small home owner run B&B, the guests areas of the house and the grounds are for the use of our guests only,
Guests are not allowed to bring any visitors onto our property.
Once you have booked your stay, our agreement is a legal contract. If you need to cancel please contact us as soon as possible.
For Direct Bookings.
Cancellations is free of charge up the the point payment is required as stated on your confirmation.
Your booking does not include any cancellation insurance and we strongly suggest you take out cover to meet your needs.
In order to process your booking we will need to collect certain personal details from you. These details will include your name and contact details and those of any other members of your party. They will also include credit/debit card or other payment details relating to your booking.
Any information you supply to us may be retained on a database and will be used for the purposes of administrative functions, contacting you about a booking or sending you information about us. Your details will not be passed on to any third party without your prior consent except in cases where we believe, in good faith, that we have a legal obligation to disclose such information.
Your accommodation will be available to you from 3pm on your day of arrival. We do not offer check-in before 3pm. Please let us know if you are to arrive after 7pm, latest check in is 10pm and only if agreed in advance. You are most welcome to arrive earlier to park your car . We do not offer any other services or facilities prior to 3pm.
Please be ready to leave your accommodation by 11.00am on your day of departure. Should you wish to leave luggage for later collection please ensure this is agreed in advance.
Please take care of our accommodation. You are responsible and liable for any breakages or damages which you cause, to the accommodation and its contents. Please let us know of any instances as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice if the damage or breakage is significant. We may consider an additional charge up to £500.00 (dependent upon the damage and disruption caused) if you do not report the damage as soon as it occurs. Wilful damage will incur the full cost of replacement or repair. No liability will be accepted for any loss or damage to possessions, valuables or vehicles belonging to guests or others.
We will not tolerate any type of abusive, violent or unacceptable behaviour towards ourselves or any fellow guest. In the event of any type of incident you and the rest of your party, will be required to leave immediately and the booking terminated. There will be no refund or recompense for any loss of stay.
We do not accept any liability for any damage, loss or injury to you or any member of your party or any vehicles or possessions.
Smoking in the room is a £100 fine if the room is lettable that night or £500 if the room is unlettable.
TBC
Willowbank House
66 Belview Road, Lisbellaw, Enniskillen, BT74 4, United Kingdom
Copyright © 2024 Willowbank House - All Rights Reserved.